Policy for quality
The knowledge and satisfaction of Customers' needs, in the terms, within the established time limits and in compliance with current regulations are the key to the success of the Company’s activity. We are convinced that we can achieve this goal through a Quality System involving all the company functions, which is actively managed and continuously improved by motivated people, responsible and professionally trained, who work together in compliance with both the individual functions and the principles set out in this Quality Manual.
The quality policy consists of:
• Philosophy of personnel management
To this end, it is intended to delegate responsibilities up to the right levels by making the objectives known and educating all staff in an appropriate manner so that working groups are trained, coordinated and stable. Attention to the management of personnel safety in all its aspects. Development of initiatives for the improvement of internal welfare.
• Assessment of customer needs
It takes place through an examination at the customer and subsequently considering the use of necessary resources, internal and external, also related to the period of activity.
• Evaluation of the way in which contracts are carried out
Through the constant monitoring of economic, internal and external technical-logistic availabilities, on-site verification of work and comparison with the customer, the most effective solutions are proposed.
• Customer assistance
Using the acquired competence we advise and assist the Customer for any modifications in the course of work and, subsequently, for the prevention and resolution of problems in order to obtain the best overall result.
• Reliability and updating of the services provided
Achieved by using past experience through continuous internal and external training of staff at all levels. Continuous technological updating and correct and pre-ordered maintenance of the equipment used.
• Understanding and implementation of quality policy
During the regular internal audits, it is ascertained from the functions involved that they share and apply correctly the principles expressed in the quality policy.
• Management of business growth and risks and opportunities in order to achieve and ensure continuity and sustainability over time for the company
Maximum attention to the monitoring of significant parameters (financial and other) and careful assessment of risks and opportunities related to the market and its rapidly changing variables.
Management ensures that the company policy is understood through specific training on the Quality System. It also ensures that the company policy is implemented and supported by specific actions of the management, quality assurance and function managers, in particular through internal meetings, the internal audits and the annual verification of the achievement of the company’s objectives, as well as the distribution of the reports of the internal audits, the periodic analysis of non-conformities, the annual report on the Quality System.
Galliate (NO), 19 January 2023